Job description

Director of Service Offerings (M/F)

August 1, 2025

For several decades, this recognized public interest organization has been carrying out profoundly transformative work with people with psychological, mental, and cognitive disabilities and autism spectrum disorders, defending their access to rights, inclusion, and greater freedom in their life choices. Its impact stems as much from the scale of its facilities and programs as from its ability to change practices in the field, with a focus on social innovation, self-determination, and empowerment.

The main responsibilities of the position consist of managing, from headquarters and in close proximity to operational issues, a cross-functional department at the heart of the strategic project. Reporting to senior management and as a member of the executive committee, you will lead and structure a headquarters team. You will define and implement a quality policy and a risk management policy, both regulatory and "core business," ensuring that they are adopted by all establishments, representing the organization to supervisory and pricing authorities, and building useful partnerships. You will support field teams in adapting to changes in public policy and the strategic project, supervise monitoring and evaluation tools, and provide support in complex or crisis situations. You will coordinate the negotiation and management of CPOMs with regional and financial departments, ensure the momentum of management dialogues, and ensure that commitments made are effectively implemented. You will initiate and coordinate projects related to professional practices, lead cross-functional groups dedicated to strategic issues, supervise the development of a dedicated service platform, and contribute more broadly to the overall trajectory alongside other functional departments.

This is a golden opportunity because it comes at a pivotal moment: a direction exists, but it needs a second wind to move to the next level, in a context of sector transformation and structural changes such as Serafin-PH and CPOMs. You are expected to bring coherence without rigidity, to promote quality beyond compliance, and to link strategy, care, and impact without creating silos. Each project harmonizes, each decision secures, each impulse transforms; and, in a very concrete progression, you improve the organization's visibility, efficiency, and influence with its partners.

The ideal candidate will have a higher education degree in strategic management, public policy, medical-social or health care, and significant management experience at headquarters in a similar field, combining quality, project structuring, activity management, and change management. Experience in division management would also be a solid foundation. You have a thorough understanding of how medical and social institutions operate, you know how to engage with funders and authorities, and you have solid expertise in quality, regulation, assessment, and risk management, with the conviction that a "living" quality policy is built on buy-in as much as on standards. You are recognized for your ability to lead across departments, your diplomacy, your teaching skills, your reliability, your listening skills, and your interpersonal skills, which enable you to bring people together without direct hierarchical ties, to stay the course without rushing, and to engage high-level partners around shared objectives.

If you recognize yourself in this description, you will gain a lever role that is both strategic and incredibly concrete, where your actions will translate into fairer decisions, better aligned practices, and more secure career paths. You will find a rare space for influence, a collective to structure and grow, and the satisfaction of implementing sustainable projects in an organization that wants to take a step forward without losing its human touch.

Position based in Châtenay-Malabry (92).